Senior Customer Service Manager

Location: Saint Charles, IL, United States
CUSTOMER SERVICE REPRESENTATIVE
 
A successful, well-respected, and family-run promotional product supplier seeks to add a dynamic customer-centric professional to their team.

THE POSITION:
 
The Customer Service Representative is responsible for providing exceptional customer service to customers while processing their transactions in an efficient, accurate and friendly manner. The Customer Service Representative will recognize and respond to the customer's needs, identify opportunities to promote and provide advice regarding our products and services while developing and retaining customer loyalty.
 
RESPONSIBILITIES & DUTIES: 
 
- Resolve any customer issues in a timely and professional manner

- Work with other team members to ensure the highest level of service

- Following up with the customer when necessary

- Communicate and uphold policies and procedures through verbal and written communication

- Develop customer relationships by providing personalized service

- Understand each customer's needs to provide real, effective solutions

- Deliver exceptional customer service

- Other duties as assigned 

QUALIFICATIONS:
 
- Two years of customer service experience

- Experience within the promotional product industry

- Proficiency in Windows and MS Office, including Outlook and Excel

- Strong communication, organizational, and follow-up skills

- Must be customer and solution focused

- Ability to work in a fast-paced environment with a sense of urgency

- Focused on providing the ultimate customer experience

- Ability and willingness to live our service spirit
Patrick McHargue

PromoPlacement | Director of Talent
Patrick@PromoPlacement.com
314.227.0960
PromoPlacement.com
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