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Customer Service Representative

Dallas, TX

With 35 years industry experience, we are a business committed to serving our customers by guaranteeing quality products, competitive prices, and on-time delivery. Our sales and support staff work as a team to create a unique solution for each customer. We use all of our resources to guarantee our customers' marketing success. Our Mission Is Simple: Use our product knowledge and industry expertise to make you and your company look awesome.

The ideal candidate loves talking to people and proactively solving issues. A quick learner who thrives in a fast pace, collaborative environment.

Responsibilities:

  • ** Support online customers via phone, email, and chat **
  • Provide knowledgeable answers to questions regarding the sites and products.
  • Work closely with internal team to meet customer's need
  • Supporting eCommerce Sales
  • Keeping track of customer’s order status in the system and touching base with them at designated times to ensure a quality customer experience.
  • Keeping up to date with client needs and be a reliable contact to the customer for anything they might need.

Our ideal candidate:

Education and Experience

  • High School diploma or GED required; Bachelor’s degree in relevant field preferred
  • 2+ years of experience
Skills and Abilities
 
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multitask, organize, and prioritize work
  • Understanding of MS Office programs and Google G Suite (Sheets, Docs, etc.)
  • Position requires the ability to work independently and as a team player
  • Strong attention to details

What we offer:

  • Competitive salary range
  • Health, dental and vision insurance
  • Paid vacation
  • Work/life balance
  • Casual environment
  • Company events and after work social events

Job type:

  • Full-time


 

Patrick McHargue

PromoPlacement | Director of Talent
patrick@promoplacement.com
314.227.0960
promoplacement.com

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