This position will lead several of the customer touch point departments across the organization. Additionally, the Operations Manager, will be responsible for developing and deploying strategies to increase customer satisfaction, improve departmental efficiencies, enhance technology, and improve operational costs. This position will also identify process improvement opportunities and implement alternative methods to increase efficiencies, and process quality.
Minimum of 10 years direct management experience in various business units such as customer service and order processing a must.
Lead several operational departments such as Customer Service, Order Movement, and Vendor Relations.
Implement strategies that will reduce operational inefficiencies among the various departments by continuing to develop and promote the team concept consolidating all of the department’s functions into a team environment.
Develop and enhance training and quality control team. Initiate QC performance indicators for various departments.
Partner with sales and production leadership to ensure communication on multi-task orders are clear and moving through the various business channels seamlessly.
Key driver in ensuring that customer expectations are met throughout the order process.
Direct, evaluate and lead all Management personnel in the various departments.
Evaluate and establish written KPI’s for all internal process within each department.
Required Skills and Experience:
Management experience must include processing aspect and experience in meeting deadlines.
Proven experience in developing relationships across diverse cultures and organizations, as well as across all levels within an organization is key.
Solid strategic planning, organizational and personnel management skills with the ability to multi-task and assimilate information quickly.
Well-honed negotiation skills and strong business acumen required.
Personable, approachable, and hands-on leadership style is required.