The Account Manager’s main role is to provide inside sales, order processing, and customer service support to our clients and key prospects while reporting to the President of Client Development and working in tandem with an assigned Account Executive. The Account Manager’s objectives are to maintain e-commerce platforms for our clients, provide clear and consistent communications with buyers, provide ongoing exemplary customer service, and build/ maintain relationships with buyers. Account Managers are driven, dedicated self-starters who work to fully understand clients, systems and processes. A positive attitude with the ability to work efficiently and independently or in a team is a must.
Understand each assigned client’s business model and purchasing structure
Conduct calls and email communication directly with buyers within each client
Source products and obtain quotes for Sales Executive led initiatives and for direct client requests
Obtaining quotes on shipping/freight needs
Create product presentations for direct client/prospect requests and for Sales Executive generated initiatives.
Enter Opportunities, Presentations, Sales Orders, and POs, and track order progress
Attend meetings, tradeshows, and events with assigned Sales Executive as business dictates and on a case-by-case basis
Attend vendor meetings as needed or as business dictates
Run reports on sales activity and ongoing projects as needed
Provide initial point-of-contact support for identified client initiatives including webstore ordering, webstore contact us requests, custom order needs, inventory management, etc.
Help Sales Executive identify and keep track of new key contacts as product sourcing/requests come in
Be a main point of contact for client and vendor invoices
Oversees assigned client website functionality in tandem with the assigned Sales Executive
Product & Services
Stay attuned to and learn about current and trending products, services and technology
Research, develop and recommend new product & services with an emphasis on creativity
Strong sense of urgency to meet deadlines and achieve company goals.
Work effectively as part of the sales team to achieve sales and margin goals
Participate as a member of the sales team to develop creative programs and solutions for clients
Work in tandem with all teams
Communicate in an effective and timely manner regarding opportunities and client issues
Financial & Business Operation
Operate in a financially responsible manner and achieve sales and profit objectives
Maintain updated notes and activities in the CRM system and adhere to company policies and practices regarding the use of sales and management tools.
Complete assigned reporting and other tasks accurately, professionally, and on schedule.
Perform and complete duties as deemed appropriate by management
Impeccable reputation and a fit with our core values
Education, Experience, Skills, Expertise
4-year degree in business, marketing, communication, or related programs is preferred; however, experience and proven work history is ideal
2 years of proven Account Management experience is preferred
Experience with promotional logo merchandise, print production, apparel programs, e-commerce solutions, and/or product development is preferred
Experience in customer service, marketing, inside sales, pricing, relationship management are all a plus
A passion for marketing, creativity, trends, merchandise, and product sourcing
Proficiency in MS Office, Outlook, Order Management & CRM systems, experience with social media and e-commerce a plus
Must have a valid driver’s license
Business casual appearance with ‘can do’ attitude and a high level of passion to succeed, sense of urgency, and a strong level of self-motivation
Strong written & verbal communication, organizational and time management skills, plus the ability to multi-task
Strong and consistent ability to prioritize activities within specific time guidelines and handle multiple responsibilities within a specific time frame
Walk, sit, bend and squat.
Verbal communication and listening
Grab, pull or bend items.
Lift and/or carry up to 10 lbs.
View items at a close and distant range.
Sit for extended periods of time.
Use computers for extended periods of time.
General office environment.
Travel to meetings and events with current and prospective clients.
Required travel ranges from 0%-15%. *Includes both local and out-of-state travel.