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Account Manager

Remote, US · Administrative
Position Summary

The Account Manager’s main role is to provide inside sales, order processing, and customer service support to our clients and key prospects while reporting to the President of Client Development and working in tandem with an assigned Account Executive. The Account Manager’s objectives are to maintain e-commerce platforms for our clients, provide clear and consistent communications with buyers, provide ongoing exemplary customer service, and build/ maintain relationships with buyers. Account Managers are driven, dedicated self-starters who work to fully understand clients, systems and processes. A positive attitude with the ability to work efficiently and independently or in a team is a must.

Position Functions

Daily Responsibilities
  • Understand each assigned client’s business model and purchasing structure
  • Conduct calls and email communication directly with buyers within each client
  • Source products and obtain quotes for Sales Executive led initiatives and for direct client requests
  • Obtaining quotes on shipping/freight needs
  • Create product presentations for direct client/prospect requests and for Sales Executive generated initiatives.
  • Enter Opportunities, Presentations, Sales Orders, and POs, and track order progress
  • Attend meetings, tradeshows, and events with assigned Sales Executive as business dictates and on a case-by-case basis
  • Attend vendor meetings as needed or as business dictates
  • Run reports on sales activity and ongoing projects as needed
  • Provide initial point-of-contact support for identified client initiatives including webstore ordering, webstore contact us requests, custom order needs, inventory management, etc.
  • Help Sales Executive identify and keep track of new key contacts as product sourcing/requests come in
  • Be a main point of contact for client and vendor invoices
  • Oversees assigned client website functionality in tandem with the assigned Sales Executive

Product & Services
  • Stay attuned to and learn about current and trending products, services and technology
  • Research, develop and recommend new product & services with an emphasis on creativity
  • Strong sense of urgency to meet deadlines and achieve company goals.

Team Membership
  • Work effectively as part of the sales team to achieve sales and margin goals
  • Participate as a member of the sales team to develop creative programs and solutions for clients
  • Work in tandem with all teams
  • Communicate in an effective and timely manner regarding opportunities and client issues

Financial & Business Operation
  • Operate in a financially responsible manner and achieve sales and profit objectives
  • Maintain updated notes and activities in the CRM system and adhere to company policies and practices regarding the use of sales and management tools.
  • Complete assigned reporting and other tasks accurately, professionally, and on schedule.
  • Perform and complete duties as deemed appropriate by management
  • Impeccable reputation and a fit with our core values


Education, Experience, Skills, Expertise
  • 4-year degree in business, marketing, communication, or related programs is preferred; however, experience and proven work history is ideal
  • 2 years of proven Account Management experience is preferred
  • Experience with promotional logo merchandise, print production, apparel programs, e-commerce solutions, and/or product development is preferred
  • Experience in customer service, marketing, inside sales, pricing, relationship management are all a plus
  • A passion for marketing, creativity, trends, merchandise, and product sourcing
  • Proficiency in MS Office, Outlook, Order Management & CRM systems, experience with social media and e-commerce a plus
  • Must have a valid driver’s license

Work Style
  • Business casual appearance with ‘can do’ attitude and a high level of passion to succeed, sense of urgency, and a strong level of self-motivation
  • Strong written & verbal communication, organizational and time management skills, plus the ability to multi-task
  • Strong and consistent ability to prioritize activities within specific time guidelines and handle multiple responsibilities within a specific time frame

Physical Demands
  • Walk, sit, bend and squat.
  • Verbal communication and listening
  • Grab, pull or bend items.
  • Lift and/or carry up to 10 lbs.
  • View items at a close and distant range.
  • Sit for extended periods of time.
  • Use computers for extended periods of time.

Working Conditions:
  • General office environment.
  • Travel to meetings and events with current and prospective clients.
  • Required travel ranges from 0%-15%. *Includes both local and out-of-state travel.

Patrick McHargue

PromoPlacement | Director of Talent

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