The E-Commerce Merchandising Director’s main role is to provide day-to-day oversight and management of assigned e-commerce platforms and inventory management. Additionally, this person works with and supports the sales team so that the customer needs are met in terms of driving e-commerce sales, staying relevant on trends, maintaining inventory as data dictates, and oversees website maintenance. E-Commerce Merchandising Directors are driven, dedicated self-starters who work to fully understand clients, systems and processes, and loves managing an eCommerce webstore. This person has a positive attitude with the ability to work efficiently and independently or with a team.
Oversees, executes, and ensures accuracy in the item sku set-up process for web merchandising from sourcing to sku population on identified e-commerce platforms
Provides information and direction regarding graphic arts needs for web merchandise
Regularly reviews merchandise to ensure proper and relative merchandising needs
Runs Inventory + On-Demand sell-through reports to determine inventory needs, identify top-sellers, identify slow moving inventory, and merchandises accordingly
Places and follows-up on all orders for inventoried merchandise
Updates e-commerce platforms when inventory is received
Partners with the sales team to source merchandise for e-commerce platforms
Becomes an expert in the e-commerce platforms’ capabilities and features
Reaches out to platform providers on issues which can’t be solved internally
Escalates unresolved issues to VP Account Operations
May handle customer service inquiries by phone and email if escalated
May work with the Retail Team to transition e-commerce returns to retail inventory
Works with dedicated customer service team + fulfillment team
Attends vendor meetings and shows
May be a main point of contact for vendor invoices
Elevates customer service issues as needed to VP Account Operations
Product & Services
Stay attuned to and learn about current and trending products, services and technology
Research, develop and recommend new product & services with an emphasis on creativity
Strong sense of urgency to meet deadlines and achieve company goals.
Work effectively as part of the sales team to achieve sales and margin goals
Participate as a member of the sales team to develop creative programs and solutions for clients
Work in tandem with all teams
Communicate in an effective and timely manner regarding opportunities and client issues
Financial & Business Operation
Operate in a financially responsible manner and achieve sales and profit objectives
Complete assigned reporting and other tasks accurately, professionally and on schedule.
Perform and complete duties as deemed appropriate by management
Impeccable reputation and a fit with our core values.
Education, Experience, Skills, Expertise
3+ years of promotional products/ad specialty industry experience, preferably on the distributor side
A degree in business, marketing, advertising, communications or related programs is great, however proven, successful experience is ideal
Direct experience with promotional logo merchandise, print production, apparel programs, web-based company stores and/or product development is preferred
Must have experience communicating with corporate business contacts
Enjoys working with a team, brainstorming creative ideas, presenting solutions, and creating success
Proficiency in MS Office, Outlook, Order Management Systems, CRM platforms, experience with social media and e-commerce a plus
Must have a valid driver’s license
Business casual appearance with ‘can do’ attitude and a high level of passion to succeed, sense of urgency and a strong level of self-motivation
Strong written & verbal communication, organizational and time management skills, plus the ability to multi-task
Strong and consistent ability to prioritize activities within specific time guidelines and handle multiple responsibilities within a specific time frame
Walk, sit, bend and squat.
Verbal communication and listening
Grab, pull or bend items.
Lift and/or carry up to 10 lbs.
View items at a close and distant range.
Sit for extended periods of time.
Use computers for extended periods of time.
General office environment + remote work
Travel to meetings and events with current and prospective clients.
Required travel ranges from 0%-15%. *Includes both local and out-of-state travel.