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E-Commerce Merchandising Director

Remote, US · Information Technology
Position Summary

The E-Commerce Merchandising Director’s main role is to provide day-to-day oversight and management of assigned e-commerce platforms and inventory management. Additionally, this person works with and supports the sales team so that the customer needs are met in terms of driving e-commerce sales, staying relevant on trends, maintaining inventory as data dictates, and oversees website maintenance. E-Commerce Merchandising Directors are driven, dedicated self-starters who work to fully understand clients, systems and processes, and loves managing an eCommerce webstore. This person has a positive attitude with the ability to work efficiently and independently or with a team.

Position Functions

Daily Responsibilities
  • Oversees, executes, and ensures accuracy in the item sku set-up process for web merchandising from sourcing to sku population on identified e-commerce platforms
  • Provides information and direction regarding graphic arts needs for web merchandise
  • Regularly reviews merchandise to ensure proper and relative merchandising needs
  • Runs Inventory + On-Demand sell-through reports to determine inventory needs, identify top-sellers, identify slow moving inventory, and merchandises accordingly
  • Places and follows-up on all orders for inventoried merchandise
  • Updates e-commerce platforms when inventory is received
  • Partners with the sales team to source merchandise for e-commerce platforms
  • Becomes an expert in the e-commerce platforms’ capabilities and features
  • Reaches out to platform providers on issues which can’t be solved internally
  • Escalates unresolved issues to VP Account Operations
  • May handle customer service inquiries by phone and email if escalated
  • May work with the Retail Team to transition e-commerce returns to retail inventory
  • Works with dedicated customer service team + fulfillment team
  • Attends vendor meetings and shows
  • May be a main point of contact for vendor invoices
  • Elevates customer service issues as needed to VP Account Operations

Product & Services
  • Stay attuned to and learn about current and trending products, services and technology
  • Research, develop and recommend new product & services with an emphasis on creativity
  • Strong sense of urgency to meet deadlines and achieve company goals.

Team Membership
  • Work effectively as part of the sales team to achieve sales and margin goals
  • Participate as a member of the sales team to develop creative programs and solutions for clients
  • Work in tandem with all teams
  • Communicate in an effective and timely manner regarding opportunities and client issues

Financial & Business Operation
  • Operate in a financially responsible manner and achieve sales and profit objectives
  • Complete assigned reporting and other tasks accurately, professionally and on schedule.
  • Perform and complete duties as deemed appropriate by management
  • Impeccable reputation and a fit with our core values.


Education, Experience, Skills, Expertise
  • 3+ years of promotional products/ad specialty industry experience, preferably on the distributor side
  • A degree in business, marketing, advertising, communications or related programs is great, however proven, successful experience is ideal
  • Direct experience with promotional logo merchandise, print production, apparel programs, web-based company stores and/or product development is preferred
  • Must have experience communicating with corporate business contacts
  • Enjoys working with a team, brainstorming creative ideas, presenting solutions, and creating success 
  • Proficiency in MS Office, Outlook, Order Management Systems, CRM platforms, experience with social media and e-commerce a plus
  • Must have a valid driver’s license

Work Style
  • Business casual appearance with ‘can do’ attitude and a high level of passion to succeed, sense of urgency and a strong level of self-motivation
  • Strong written & verbal communication, organizational and time management skills, plus the ability to multi-task
  • Strong and consistent ability to prioritize activities within specific time guidelines and handle multiple responsibilities within a specific time frame

Physical Demands
  • Walk, sit, bend and squat.
  • Verbal communication and listening
  • Grab, pull or bend items.
  • Lift and/or carry up to 10 lbs.
  • View items at a close and distant range.
  • Sit for extended periods of time.
  • Use computers for extended periods of time.

Working Conditions:
  • General office environment + remote work
  • Travel to meetings and events with current and prospective clients.
  • Required travel ranges from 0%-15%. *Includes both local and out-of-state travel.

Patrick McHargue

PromoPlacement | Director of Talent

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