JOB TITLE: Senior Sales Manager

POSITION SUMMARY:
This position’s main responsibility is interacting with promotional products clients in order to ensure that they have a high level of satisfaction with their promotional products order experience. This involves being the primary point of contact for the assigned promotional products accounts, handling client questions, ensuring prompt and accurate processing of customer orders, solving problems as they arise and proactively communicating to the client as appropriate.

In addition, this position is responsible for billing and invoicing of promotional products clients and communicating with them regarding account balances. This may also involve preparing various sales and financial reports for management. This includes initiatives necessary to achieve the sales plan.

KEY PERFORMANCE INDICATORS:

Level of customer satisfaction & retention
Monthly sales vs historical levels
Order processing cycle time (internal processing)
Being current on processing of invoices/statements & current in follow-ups of outstanding amounts
Following established policies and procedures & work collaboratively on exceptions
Operating in a cooperative, collaborative, team-minded manner
Achievement of the sales plan

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Devise outside-the-box sales programs disruptive to the promotional industry
Modernize sales strategy to streamline order to shipment process
Position Myron’s brand ecosystem as the premium vs. other standard branded products
Achieve monthly and quarterly revenue and P+L commitments
Ownership of the sales process from end to end (sell in, ship in, sell through)
Channel specific account prospecting and product introductions
Contract and terms negotiation
Alignment and execution of department wide strategic initiatives
Forecasting and inventory planning for all product needs Requirements

COMPETENCIES:

Ability to cultivate new buyer relationships
Prior cold-calling and revenue cultivation experience
Experience building a channel strategy tied to executing on top line and P&L goals
Familiarity with order maintenance (ERP, CRM, etc.)
Possess problem solving, attention to detail, and analytical skills
Must be a self-starter that shows ownership and commitment to the job
Demonstrated ability to maintain confidentiality of information, exercise good judgment and discretion in handling and disseminating information
Roll up the sleeves, action-oriented mindset to have an impact in a fast-paced, rapidly-changing growth environment
Sense of humor, personal integrity, and appreciation for the power of teamwork

TECHNICAL COMPETENCIES:

Proficient in advanced features of Microsoft Word and Excel
Able to do basic financial analysis and prepare concise summaries for management
Adept at Project Management and Problem Solving

EXPERIENCE:

Customer service
Billing and Accounts Receivable
5+ years managerial experience within the promotional and/or custom for resale channel (or similar field)

EDUCATIONAL REQUIREMENTS:

Bachelor in Business, Finance or Accounting

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.

While performing the duties of this position, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to stand, walk, and talk or hear.

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization and duties, responsibilities and activities may change or new ones may be assigned at any time.

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